Refund policy

Return & Refund Policy

Last Updated: April 1, 2026

Our Commitment to Quality

At Meat Wagon, we take great pride in delivering fresh, high-quality meats directly to your door. Because we deal in perishable food products — including fresh, frozen, and processed meats — our return and refund policy is designed to protect both the integrity of our products and the satisfaction of our customers.

Perishable Nature of Our Products

Due to the perishable nature of fresh, frozen, and packaged meat products, we are unable to accept physical returns. Once an order leaves our facility, we cannot guarantee the safety or quality of any returned items, and we are required by food safety regulations to decline the return of perishable goods.

However, your satisfaction is our priority, and we handle every concern on a case-by-case basis.

When You May Be Eligible for a Refund or Replacement

You may be eligible for a full or partial refund, store credit, or a replacement shipment if any of the following apply:

  • Incorrect order — You received the wrong product, cut, or quantity.
  • Damaged packaging — Your order arrived with compromised packaging that may have affected product quality.
  • Spoiled or thawed product — Your frozen or fresh order arrived thawed, spoiled, or otherwise unfit for consumption due to a shipping issue.
  • Missing items — Part of your order was not included in your shipment.
  • Significant quality issue — The product does not meet reasonable quality standards upon arrival.

We evaluate each claim individually and reserve the right to offer the most appropriate resolution, which may include a full refund, partial refund, store credit, or replacement shipment.

How to Submit a Claim

To initiate a claim, please contact us within 48 hours of delivery. Due to the perishable nature of our products, we cannot process claims submitted after this window.

To submit a claim, please provide:

  1. Your order number
  2. A brief description of the issue
  3. Photographs of the product and packaging (required for all quality and damage claims)

Contact us at:

Our team will review your submission and respond within 1–2 business days.

Refund Processing

Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank or card issuer. Store credit is applied to your account immediately upon approval.

Non-Eligible Situations

We are unable to offer refunds or replacements in the following situations:

  • The claim is submitted more than 48 hours after delivery.
  • The product was mishandled, improperly stored, or left unrefrigerated after delivery.
  • A personal preference or change of mind (e.g., disliking the flavor, texture, or cut).
  • Incorrect address provided at checkout resulting in failed or delayed delivery.

Order Cancellations

Orders may be cancelled before they have been packed and dispatched. Once an order is in the fulfilment process, we are unable to cancel it. To request a cancellation, contact us as soon as possible at danny@themeatwagon.net with your order number.

Delivery Issues

If your order was not delivered or was marked delivered but not received, please contact your local carrier first, then reach out to us. We will work with you to investigate and find a resolution.

Contact Us

Have a question or concern not covered here? We're happy to help.

Meat Wagon reserves the right to update this policy at any time. Changes will be reflected on this page with an updated date.